Shipping Policy

At Bon El Eilaa, we aim to make sure your coffee reaches you fresh and on time.

Delivery Area
We currently offer delivery within Cairo, Egypt.

Delivery Time
Orders are delivered within 1–2 business days from the date of order confirmation.

Shipping Fee
We currently offer free shipping on all orders within Cairo.

Order Delivery
Please make sure that the delivery address and contact details provided during checkout are accurate. Our delivery team may contact you to confirm your order or arrange delivery.

In case of any delay or issue with your delivery, please contact our customer service team and we will be happy to assist you.

Payment Methods
We currently accept:

•⁠  ⁠Cash on Delivery
•⁠  ⁠InstaPay

2.⁠ ⁠Refund & Exchange Policy

Refund & Exchange Policy

At Bon El Eilaa, we carefully inspect our products before shipping to ensure that you receive your order in perfect condition.

No Returns After Opening
Due to the nature of our products and for hygiene and quality reasons, coffee products cannot be returned or exchanged after the package has been opened.

Damaged or Incorrect Orders
If you receive a product that is:

•⁠  ⁠Damaged upon delivery
•⁠  ⁠Different from the product you ordered

you may request an exchange.

Please contact us as soon as possible after receiving your order and provide clear photos of the product and packaging so we can review the issue and assist you.

Exchange Conditions
The product must remain unopened and in its original packaging, except when the damage itself requires opening the package to identify the issue.

Once your request is reviewed and approved, we will arrange the exchange accordingly.

For any questions regarding exchanges, please contact our customer service team.

3.⁠ ⁠Privacy Policy

Privacy Policy

At Bon El Eilaa, we respect your privacy and are committed to protecting your personal information.

When you place an order through our website, we may collect information such as your name, phone number, delivery address, and order details in order to process and deliver your order.

How We Use Your Information

We use your information to:

•⁠  ⁠Process and confirm your orders
•⁠  ⁠Deliver your purchases
•⁠  ⁠Contact you regarding your order
•⁠  ⁠Provide customer support
•⁠  ⁠Improve our products and services

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers, such as delivery partners, only when necessary to fulfill your order.